IMPORTANT DELIVERY INFORMATION

Delivery to UK mainland

  • Free standard delivery on orders of £27.50 or more
  • Standard delivery on orders under £27.50 costs £4.95

Order before 2pm (UK time), Monday to Friday, and we’ll dispatch your order the same day by next working day delivery. Orders placed after 2pm, or at weekends or on bank holidays, are dispatched the next working day.

Please allow 3 to 4 working days for delivery. We don’t deliver at weekends or on bank holidays.

 

Delivery to other areas

These areas have a fixed delivery charge, which replaces the standard charge and applies to all order values:

  • Scottish Highlands and islands (see postcode list): £15.59
  • Isle of Wight: £16.95
  • Northern Ireland: £16.95
  • Isles of Scilly: £16.95
  • Isle of Man: £16.95
  • Channel Islands: £16.95 (import VAT or duty may apply on arrival)

 

Scottish Highlands and islands postcodes

If your delivery postcode starts with any of the codes below, a delivery charge of £15.95 applies to your order.

  • AB: AB31 to AB38, AB40 to AB56
  • FK: FK17 to FK21
  • G: G83
  • HS: HS1 to HS9
  • IV: IV1 to IV29, IV33 to IV63
  • KA: KA27, KA28
  • KW: KW1 to KW18
  • PA: PA20 to PA49, PA60 to PA78
  • PH: PH17 to PH26, PH30 to PH44, PH49, PH50
  • ZE: ZE1 to ZE4

Not sure if your postcode is covered? Contact us before you order and we’ll confirm your delivery charge.

 

Guarantee

We guarantee your satisfaction with a 100% money back guarantee on all our products.
If you are unhappy in any way, we will happily refund you the cost of the goods.

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be unopened and in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

We cannot refund the cost of the shipping.