Delivery & Returns
Delivery & Returns
Important delivery information
To mainland UK we offer:
FREE standard delivery on orders over £29
For orders under £29, standard delivery (2-3 working days) is £4.95
Next day delivery, £6.99 (available on orders placed by 12 noon Monday-Thursday)
Please note that deliveries do not take place on weekends or bank holidays. Please bear this in mind when placing your order.
Unfortunately there are certain areas which incur an extra delivery charge and where next day delivery is not available, these are:
Scottish Highlands Inc. the off Shore islands. £15.59
Isle of Wight. £16.95
Northern Ireland/Isle of Man/The Isles of Scilly £16.95
We guarantee your satisfaction with a 100% money back guarantee on all our products.
If you are unhappy in any way, we will happily refund you the cost of the goods.
We cannot refund the cost of the shipping.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be unopened and in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.