FAQs About Us

Christmas & New Year 2020 / 2021 Delivery & Opening Times

We close at 13.00hrs Thursday 24th December 2020 and re-open Monday 4th January 2021. To ensure pre-Christmas delivery / collection, please place your orders by Midday Monday 7th December.

There will be no deliveries / collections between Christmas and New Year

For orders required for delivery/collection early in the New Year, please place by Midday Wednesday 9th December 2020. Whilst we will endeavour to meet normal lead times during this busy period, standard lead times will not apply until week commencing 11th January 2021.

Where is the Vitalin Super Premium Life Stage Range made?

Vitalin is made in our own factory on the Lincolnshire and Nottinghamshire border, so we know exactly what is in our dog food.

Where do the ingredients in the Vitalin Super Premium Life Stage Range come from?

We source ingredients from the UK wherever possible, with some of these ingredients even coming from local farms.

Do you offer free samples of the Vitalin Super Premium Life Stage Range products?

We don't currently offer free samples as for most dogs, it is preferable to offer a trial of a new food over a week or two.  For that reason, we offer a 2kg trial bag for just £1.  If you would like a voucher to use in your local independent pet shop, just give us a call on 01522 778 001 and we can post one out to you.

Guidance on how to switch products is available in the feeding advice section of the website.

Where can I buy Vitalin Super Premium Life Stage Range products?

Vitalin is available in all good independent pet shops and country stores. Please contact us at .(JavaScript must be enabled to view this email address) or call us on 01522 778 001 for help in finding your nearest stockist. Alternatively, products can be purchased direct from us in our online shop.